Privacy Notice

At Cotswold Holistic Health, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains how we collect, use, and protect your information when you visit our website, contact us or receive treatment at our clinic.

Who We Are

Cotswold Holistic Health is the trading name of Three Valleys Osteopathy Ltd, providing osteopathy, physiotherapy, sports massage, and complementary healthcare services from:

Unit 6a, Essex House, Cromwell Business Park, Banbury Road, Chipping Norton, Oxfordshire, OX7 5SR

If you have any questions about how we use your information, please contact us at:

Email: cotswoldholistichealth@gmail.com
Telephone: 07968 562943

What Information We Collect

We may collect:

• Your name and contact details
• Date of birth
• Medical history and treatment records
• Appointment and payment information
• Information you provide through our website or enquiry forms
• Website usage information collected through cookies (where consent has been given)

How We Use Your Information

We use your information to:

• Arrange and manage appointments
• Provide safe and effective healthcare
• Maintain accurate clinical records
• Process payments
• Respond to your enquiries
• Improve our website and services
• Send marketing communications only where you have given your consent or where permitted by law

Legal Basis for Processing

We process your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Your health information is processed only where necessary for the provision of healthcare and in accordance with applicable legal obligations.

Keeping Your Information Safe

Your information is stored securely using trusted healthcare systems and is only accessible to authorised members of our team and practitioners involved in your care. We use appropriate technical and organisational measures to protect your personal information.

Sharing Your Information

We will never sell your personal information.

We will only share your information where necessary for your care, where you have given your consent, or where we are legally required to do so.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request erasure where appropriate
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies to help it function correctly and, where you have provided consent, to understand how visitors use the site and improve your experience.

You can manage your cookie preferences at any time through our cookie settings.

Contact Us

If you have any questions about this Privacy Notice or how we process your personal information, please contact:

Data Protection Lead
Cotswold Holistic Health
Unit 6a, Essex House, Cromwell Business Park, Banbury Road, Chipping Norton, Oxfordshire, OX7 5SR

Email: cotswoldholistichealth@gmail.com
Telephone: 07968 562943

If you remain unhappy with how we handle your information, you have the right to complain to the

Information Commissioner’s Office (ICO).